24K Digital Gold

Frequently Asked Questions

• 1. What are the eligibility criteria to buy KreditBee 24K Gold?

  There are no eligibility criteria besides a minimum age of 18.

• 2. What is the purity of gold offered?

  KreditBee 24K Gold offers real gold with 99.95% purity.

• 3. What is the minimum & maximum amount needed to buy gold on KreditBee through SafeGold and Augmont?

  There is no minimum amount, you can even buy gold on KreditBee for as low as ₹10. The maximum amount of 24K Gold you can hold in your KreditBee account is 30 grams from both SafeGold and Augmont.

• 4. How can one buy gold on KreditBee 24K Gold?

  After signing up on KreditBee, you can click on the 24K Gold icon and directly start buying gold and adding it to your balance.

• 5. Where is the gold stored when you buy it?

  The gold is stored in safe and secure vaults, which are 100% insured.

• 6. How do I sell my gold?

  You can conveniently sell your gold through the app or website. Just select the amount of gold you want to sell from your balance and click on the “Sell 24K Gold” option. Follow the next few steps to sell your gold easily.

• 7. How does the gold get delivered to me?

  After you have selected a delivery address and made the necessary payments, the digital gold in your wallet will be converted to physical gold. The gold will be insured for travel, and safely delivered to your doorstep.

• 8. Are there any charges for the delivery of gold?

  Yes, there are minting charges applicable when converting your digital gold to physical gold, as well as nominal delivery charges.

• 9. What is KreditBee 24K Gold auto-investment plan?

  KreditBee 24K Gold auto-investment plan is a systematic savings tool that allows you to accumulate gold by choosing a fixed investment amount on a daily, weekly, or monthly basis. You can accumulate gold, convert it to physical gold, and get it home-delivered at your convenience.

• 10. Can you choose multiple gold auto-investment plans?

  No, you cannot choose more than one gold auto-investment at the same time. You can set your plan with different durations on a daily, weekly, or monthly basis.

• 11. Can you cancel a gold auto-investment plan?

  Yes, you can cancel a gold auto-investment plan, after which you will not be charged for the next payment.

• 12. How can I Pause/Cancel my auto-investment in 24K Digital Gold?

  To pause your auto-investment, click on the 24K Gold feature on the KreditBee home page, where you can view the Active Investment card. Tap on the View button, and then you will be able to view the auto-investment page. Next, press the cancel button, and you will be taken to a confirmation page where you can click the pause button, select your pause time, and submit. Your auto-investment will be paused and will automatically resume once the selected duration is over.

• 13. Can you make changes to an existing gold auto-investment plan?

  Yes, you can make changes to your gold auto-investment plan—you can increase the amount or increase the duration of the plan. If you need to, you can also decrease the investment amount or lower the frequency of the investment.

• 14. Is there a minimum amount for the investment one can make for a gold auto-investment plan?

  Yes, there are different minimum investment amounts for different periods that you can set. The daily minimum investment setting is ₹10 and its maximum is ₹500. The weekly minimum investment setting is ₹100, and its maximum is ₹1000. The monthly minimum investment setting is ₹500 and its maximum is ₹10,000.

• 15. What is the payment method available for the digital gold auto-investment plan?

  When setting up your gold auto-investment plan, you can link your UPI ID and allow it to make your payments automatically and without any hassles.

• 16. What will happen if my bank account has insufficient funds when my gold auto-investment payment is due?

  If there is an insufficient balance in the account on the date of payment, no penalty fee will be charged. The auto-investment will retry and fail and continue normally from the next day.